Privacy Policy

  1. General Information

This privacy policy explains how we process your personal data on our website [www.natelianaturals.ch]. We treat your data confidentially and in accordance with applicable data protection laws (in particular the Swiss Federal Act on Data Protection [revDSG] and the EU General Data Protection Regulation [GDPR]).

Controller of the data processing:
Natelia Naturals
Sonnenstrasse 13C, CH-8280 Kreuzlingen
Email: info@natelianaturals.ch

  1. What data we collect

We collect personal data when you:

  • place an order
  • subscribe to our newsletter
  • contact us via the contact form
  • visit our website (cookies, analytics)

This may include:

  • Name, address, email, phone number
  • Payment information (e.g. via Stripe, PayPal, Shopify Payments)
  • IP address, browser type, device info
  • Date/time of access
  1. Purpose of data processing

We process your data to:

  • fulfill your orders and deliver products
  • process payments
  • respond to inquiries and provide customer service
  • send newsletters (with your consent)
  • analyze website traffic (e.g. via Google Analytics)
  1. Legal Basis
  • For Swiss users: Art. 6 revDSG
  • For EU users: Art. 6 (1) a, b, f GDPR
    (Consent, contract performance, legitimate interests)
  1. Disclosure to third parties

We only share your data with third parties if necessary, for example:

  • Shipping providers (e.g. DHL, Swiss Post)
  • Payment services (e.g. Stripe, PayPal)
  • IT/Hosting services (e.g. Shopify)

All partners may use your data only as part of their service.

  1. Storage & deletion

We retain your data only for as long as necessary for the purposes outlined or to comply with legal obligations (e.g. tax record keeping). Afterwards, it will be deleted or anonymized.

  1. Your rights

You have the right to:

  • access your personal data
  • correct or delete it
  • restrict or object to processing
  • data portability (EU only)
  • lodge a complaint with the authorities
  1. Newsletter

If you sign up for our newsletter, you’ll receive regular updates on products and offers. You can unsubscribe at any time via the link in the email.

  1. Cookies & Tracking

Our website uses cookies to ensure proper functionality and improve your experience. More details can be found in our Cookie Policy below.

  1. Contact
For any privacy-related concerns, please email us at:
info@natelianaturals.ch